The WhatsApp channel is created in your own Meta Business Portfolio. You keep full control over it and can remove PastaHR at any time. The phone number for the channel is provided by PastaHR.
Connect to Facebook Yourself
This requires Admin rights in PastaHR (have an existing Admin in your organization add you) and Admin rights in Meta Business Manager.1
Log in to PastaHR
Log in to PastaHR.
2
Go to the channel settings
3
Connect with Facebook
Click Continue With Facebook.
4
Check the Facebook account
Make sure you’re logged in with the right Facebook account. It needs access to the portfolio the channel should be created in. Click Get Started.
5
Select a portfolio
If you have access to several portfolios, select the right one and check that the information is correct.
6
Create a new WhatsApp Business Account
Select the top option Create WhatsApp Business account.
7
Add a name
Add a name – this is only visible internally and helps with identifying the channel.
8
Complete the remaining steps
Click through the following steps at the bottom right.
9
Wait a moment
Creation can take a few minutes once you’re done.
10
Check the connection
On the Channels page in PastaHR, you should now see WhatsApp Business Account connected.