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When a process in PastaHR is running slowly or not working as expected, a HAR report (HTTP Archive) helps us enormously with troubleshooting. The report records every network request your browser makes and shows us exactly where things are getting stuck.

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Step 1: Enable developer mode

If you have never used your browser’s developer tools before, you just need to open them. In most cases a keyboard shortcut is all it takes, there is nothing to “enable” separately.
Press F12 or Cmd + Option + I (Mac) or Ctrl + Shift + I (Windows). Alternatively, right-click the page and select Inspect.

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Step 2: Open the Network tab and start recording

1

Open the Network tab

In the developer tools, switch to the Network tab.
2

Clear existing logs

Clear the list before you start the process. Click the no-entry icon (a circle with a diagonal line) at the top left of the panel, or use the shortcut Cmd + K (Mac) or Ctrl + L (Windows). This way, the report will only contain the requests related to your issue.
3

Start recording

Make sure recording is running. It’s usually active by default, shown by a red dot or circle at the top left of the panel. If it’s paused, click the icon to start it.
4

Enable Preserve log

Also enable the Preserve log option. This keeps all requests visible even if the page reloads in the meantime.
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Step 3: Reproduce the affected process in PastaHR

Now navigate to exactly the process that is slow or not working, while the network recording is running. For example:
  • Open the application flow where it’s stuck
  • Load the applications overview that responds slowly
  • Trigger an action that shows an error (e.g. “Resend” on an application)
Reproduce the process the way it normally happens, including the point where the problem occurs. The more precisely you reproduce the issue, the easier it is for us to follow it in the report.

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Step 4: Export the HAR file

Once the process has run through (or the error has occurred), you can export the recorded data.
Right-click any request in the list, then select Save all as HAR with content. Save the file somewhere you’ll find it again.
The file is saved as a .har file, usually to your Downloads folder by default.

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Step 5: Send us the HAR report

Send the .har file along with a short description to our support team:
  • What were you trying to do?
  • What happened instead (slow, error message, no response at all)?
  • What time did it happen?
With these details, we can identify and fix the problem much faster.
If you’re seeing several different issues, create a separate HAR report for each one. This makes it much easier for us to match reports to problems.