> ## Documentation Index
> Fetch the complete documentation index at: https://docs.pastahr.com/llms.txt
> Use this file to discover all available pages before exploring further.

# FAQ Chat Mode: Automatic Answers to Common Questions

> Automatically answer candidates' most common questions in chat, and decide how unanswered questions get routed to your team.

FAQ Chat Mode lets you store typical candidate questions directly in PastaHR. When one of these questions comes up in chat, the chatbot answers automatically, with no action needed from your team. This works whether or not you otherwise use chat for direct communication.

This improves the candidate experience, since candidates get fast answers to common questions, while your recruiting team saves time.

## Where to Find FAQ Chat Mode

You'll find this feature under **Settings** > **AI Automation**. There, you can add new questions and matching answers at any time, or edit existing entries.

## Recruiter Support in Chat

This setting determines whether your team is notified about unanswered questions.

<Tabs>
  <Tab title="Enabled">
    Your recruiting team is notified when a candidate asks a question the chatbot can't answer, and can reply directly in the chat.
  </Tab>

  <Tab title="Disabled">
    Your team isn't notified. Instead, you provide a contact that candidates get referred to — this can be a name, email address, and phone number.
  </Tab>
</Tabs>

<Card title="Notifications" icon="bell" href="/en/recruiters/notifications">
  Learn who gets notified when a candidate asks an unanswered question in chat.
</Card>

## Turning an Answered Question into an FAQ Entry

If a question was answered manually in chat, you can turn it into an FAQ entry in just a few clicks, with AI assistance.

<Steps>
  <Step title="Click Generate FAQ">
    Click **Generate FAQ** next to the answer. The AI automatically drafts a suggested question and answer.
  </Step>

  <Step title="Adjust the suggestion">
    Edit the draft as needed before saving it.
  </Step>

  <Step title="Publish or save as a draft">
    Admins can publish the entry directly. Recruiters and Admins can save it as a draft instead.
  </Step>
</Steps>

<Note>
  Drafts can later be edited and published by Admins under **Settings** > **AI Automation**.
</Note>

## Configuring Custom Chatbot Rules

You can adjust the chatbot's behaviour by setting up custom rules that control style, tone, and formatting.

Examples of possible rules:

* Never answer questions directly and always refer to a specific contact instead
* Address candidates formally (e.g. always use the formal "Sie" in German)
* Use or avoid certain words or phrases
* Set the tone — formal, casual, or neutral
* Format the company name in a specific way (e.g. always in italics)
* Use region-specific writing conventions (e.g. "ß" for German-speaking candidates)

<Note>
  Contact [support@pastahr.com](mailto:support@pastahr.com) to set up custom rules.
</Note>